Email password problem - making me loco...

This is a discussion on Email password problem - making me loco... within the Apple Discussions forums, part of the Apple Forums category; Hi everyone, my first post here. We use xtra email in New Zealand. About 5 weeks ago, Entoruage popped up an error saying the wrong ...

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  1. #1
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    Email password problem - making me loco...

    Hi everyone, my first post here.

    We use xtra email in New Zealand. About 5 weeks ago, Entoruage popped up an error saying the wrong password was being used. This came out the blue, because NOTHING had been changed anywhere to cause this.
    However, what was even stranger is that the same settings on my iPhone did allow me to send and receive email using that email account.
    I could also log into xtra webmail using the password I knew to be correct.
    However, no matter how many times I type it into the Laptop, it is rejected as being the wrong password upon clicking Send/Recieve.
    I got on to Xtra and changed the password to a new one.
    I updated the iPhone. All fine. Logged into webmail using the new PW - all fine. Laptop - no go. Wrong password.
    So, reckon there is a Keychain issue? Have deleted keychain plist file, rebuilt/repaired Keychain program files. Used disk utility.
    Still no go. Am stuck. Please help, you are my only hope.

    FYI - I have been using Macs since 1996 [PCs are not allowed in the house], so know my way around them. But stuck on this one.

    Cheers,
    Harty

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  3. #2
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    Xtra email issue fixed - was Xtra's fault.

    Well, it is fixed. Appears the issue is caused by Xtra - nothing to do with my gear at all. Just took four phone calls to the Xtra 'help desk' - you know - the home of their 'internet specialists' - for one to spill the beans that it is their system that's at fault. Not my Mac or iPhone.
    So that cost me about 8 hours of time over Friday night and Saturday. Where do I send the bill?

  4. #3
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    Glad you got it fixed
    'Deep Thought' - Mac Mini Late 2018- macOS Mojave (10.14.5)
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