01-15-2013, 09:06 PM #1
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Consumer Group Targets Apple's AppleCare Practices in Belgium
Apple is once again being targeted for its AppleCare policies in Europe, this time by Belgian consumer group Test-Aankoop/Test-Achats.
The organization filed a complaint against Apple yesterday with the Commercial Court of Brussels claiming that the Cupertino-based company has not followed local consumer protection laws and has withheld information from consumers.
While electronics in the United States typically come with a one year warranty, the same products are also subject to a mandated two year coverage policy in European Union member states, although there are substantial differences between warranty coverage issued by Apple and the longer consumer protection coverage issued under EU directives.
According to the organization, Apple has failed to adequately disclose the details of the law to consumers, instead choosing to push its AppleCare Protection Plan extended warranty.
Test-Aankoop/Test-Achats was originally one of 10 European organizations that teamed up to reprimand Apple for its AppleCare practices, but the consumer group decided to move on with an official suit because Apple has "remained deaf" to demands.
Apple faced a similar lawsuit in Italy, which was resolved just last month. Apple was forced to pay more than $1.4 million in fines, in addition to modifying its website and ceasing the sale of AppleCare in Italian Apple Stores.
01-15-2013 09:06 PM
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