Please Help With HDCP Error on Apple TV

This is a discussion on Please Help With HDCP Error on Apple TV within the Apple TV forums, part of the Apple Hardware category; I Desperately need Help with Apple TV I recently bought an Apple TV and I getting this error: "your HDMI cable does not support HDCP ...

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  1. #1
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    Exclamation Please Help With HDCP Error on Apple TV

    I Desperately need Help with Apple TV
    I recently bought an Apple TV and I getting this error:
    "your HDMI cable does not support HDCP or is not properly connected"

    Things I've tried:
    1. Reconnecting HDMI cable
    2. Buying new HDMI cable (Currently have the one from Apple)
    3. Buying new Apple TV
    4. Changing video quality (changed to 720p 60Hz)
    5. Changing iTunes Video quality (Changed to Standard Definition)
    6. Restarting Apple TV
    7. Turning TV on, off, then back on

    Facts about my current TV:
    It's a Plasma TV from Pioneer

    Bought June 2005

    Model: PDP - 435OSX

    60Hz

    120 Volts


    When I get the Error:
    When I try to watch a movie over Airplay from my iPod touch 4g
    When I try to watch content from Netflix
    When I try to watch content from Trailers
    When I try to watch a movie from "Purchased" (All movies are in SD)

    Don't get the error when watching things on Youtube
    Don't get the error when watching trailers from Movies

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  3. #2
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    You may want to try the AppleTV on another set if you can bother someone to help. Then, there's the Apple Store...

    Something else is tickling me and it has to do with permissions and accounts. Was that ATV jail broken before? Are all devices on the same account and Home Share?
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  4. #3
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    Quote Originally Posted by iVan View Post
    You may want to try the AppleTV on another set if you can bother someone to help. Then, there's the Apple Store...

    Something else is tickling me and it has to do with permissions and accounts. Was that ATV jail broken before? Are all devices on the same account and Home Share?
    No, I bought the ATV and immediately set it up, I didn't jailbreak it or mess with the system. I did consult the apple store, the person told me that HDCP had something to do with the network. I have High Speed internet so I don't know what she wanted me to do...

  5. #4
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    Although your model TV is listed here, I found this on the Apple Support site regarding incompatibility between Pioneer Plasma TVs and HDCP playback. The solution appears to be a firmware upgrade for your TV. Your model TV may also be affected. Do you have another TV in the house you could try just to check the ATV is working as it should?

    https://discussions.apple.com/thread...art=0&tstart=0
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