iTunes Store

This is a discussion on iTunes Store within the iPhone forums, part of the iPod, iPhone, iPad Forum category; I have an iPhone 6 Plus. For some reason, the iPhone Store has stopped responding. When I click on the app, I get a blank ...

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  • 1 Post By JezzerP

Thread: iTunes Store

  1. #1
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    iTunes Store

    I have an iPhone 6 Plus. For some reason, the iPhone Store has stopped responding. When I click on the app, I get a blank screen, with only the choices (Music, Movies, TV Shows, Search, and More) I am unable to search for songs or make purchases. Is there anything I can do to get back on track? I have tried restarting the phone, and reloading the app via iTunes on my desktop computer and Syncing my phone. I can still download music on my computer and sync song to my phone.

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  3. #2
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    I would try signing out of iTunes in Settings in the first instance, then sign back in.
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    Try force closing the app:
    Double tap the Home button to show the app Switcher, then slide the thumbnail towards the top of the screen.

    Resetting/rebooting the iPhone might help as well:
    Press and hold Home and Power button until the Apple logo appears. Let go of both. The iPhone will power up on it's own.
    This kind of reset won't remove data or change settings, it might help getting rid of this bug you're experiencing .

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