Welcome to iTunes Support 101

This is a discussion on Welcome to iTunes Support 101 within the iTunes forums, part of the Apple Services category; Did you know you can add or edit the lyrics of any song in your iTunes library? And of course, once you sync that song ...

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  1. #11
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    Add & Edit Lyrics of Songs in iTunes and View Them in the iOS Music App



    Did you know you can add or edit the lyrics of any song in your iTunes library? And of course, once you sync that song to your iPhone or iPod touch, you’ll then be able to view the lyrics directly on the iOS device screen. The whole process is quite simple, though you’ll have to fill in lyrics yourself if they aren’t already there, but with no shortage of lyrics sites out there the words the songs are only a quick google search away. The result is that you’ll be able to actually see the words to a song while you’re playing it in the Music app rather than taking a wild guess.

    Here’s what to do, though you’ll want to repeat the process for each song since obviously each song is going to have different lyrics:

    Open iTunes, right-click on the song to modify lyrics for and choose “Get Info”
    Click the “Lyrics” tab and place in new song lyrics, or edit existing ones, click “OK” when finished



    Now on the iOS device, locate the song(s) in Music app and tap the album artwork to display the lyrics, scroll down to navigate through lengthy songs

    On the iOS side, the lyrics appear at the same screen as the scrubber appears, floating over the album art.

    Since the lyrics are placed over album art, you might want to add some album art manually if iTunes couldn’t fill it in on it’s own through the menu option. That is done through the same Song Info panel.

    The lyrics feature has been around in iTunes for quite some time and works the same in both Mac OS X and Windows.

    12-8-12

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  3. #12
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    Add Music to iPhone or iPod Wirelessly Without Syncing iTunes

    If you want to be able to transfer music to an iPhone, iPad, or iPod touch wirelessly and without syncing everything on the device with iTunes, you’ll need to turn on iTunes Wi-Fi Sync. Yes, you read that correctly, in order to add a song to an iPhone (iPod, etc) wirelessly and without syncing the entire device, you have to enable a feature that suggests kind of the opposite. This is very easy to do, but surprisingly, wi-fi syncing is disabled by default. We’ll walk you through turning the feature on and then showing you how to copy a song over to an iOS device wirelessly, without syncing everything else which as we all know can take forever.




    Enabling Wireless Syncing Between iOS & iTunes

    This process will be identical for Mac OS X and Windows PC’s.

    Connect the iPhone, iPod touch, or iPad to the computer using the USB cable – this is the only time you’ll need to use the cable to get this feature working
    Launch iTunes and select the iOS device, then under the “Summary” screen scroll down to find “Options”
    Check the box next to “Sync with this iPhone over Wi-Fi”, this will be labeled slightly differently if the device is an iPod or iPad
    Now select “Apply” to enable wireless syncing on that device




    Now that wi-fi communication between the computer and iOS device is enabled, you can disconnect the iPhone/iPad/iPod from the computer by unplugging it and you won’t have to plug it in again unless you want to manually backup or transfer photos, HD video, or music from it.

    Add Songs & Music to the iOS Device Wirelessly Without Syncing Everything

    Now the only requirement is the iOS device is within wi-fi range of the computer with iTunes. This is also going to be easiest when you have the sidebar enabled, in iTunes 11+ you can choose “Show Sidebar” from the View menu.

    Select the song(s) to add and drag and drop them over to the to the iPhone/iPad/iPod touch in the sidebar
    Let the songs transfer, you can tell the device is syncing by the little spinning icon in the iOS title bar or the spinning icon in iTunes




    That’s all there is to it!

    Transferring wirelessly is going to be a bit slower than through the USB cable, but that’s a small price to pay for the convenience of not having to drag a cable around everywhere and connect it to an iPod and Mac every time you just want to add a new song you just downloaded. Keep in mind that music bought from iTunes should sync automatically if you have that enabled, but you’ll be able to use this drag & drop method whether or not you do.

    Considering this is by far the easiest way to transfer music, videos, media, and sync a device in general, it’s a little strange that it’s not always enabled by default. Take the time to enable it though, you’ll be happy you did.

    12-9-12

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  4. #13
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    Answers to your questions about iTunes and videos



    Q: I have several TV shows that I ripped from DVDs and put in iTunes. There are several episodes per season; what I want to do is have them all under the main title of the show, but by season. For example, Season 1, Episodes 1-8, and so on. I can’t figure out how to get this to work.

    iTunes lets you set a tag for this, and this is a good time to remind people about the tags that are specific to videos. If you select one or more videos in iTunes, then press Command-I, you’ll see a Video tab in the Info window. Click this to see the tags that apply only to videos. If you’ve set the Media Kind (in the Options tab) to TV Show, you’ll see fields as in the screenshot below. If you’ve set the Media Kind to Movie or Home Video, the fields will be slightly different.


    The Video tab lets you apply tags to your TV shows.



    To set a season number, you merely need to enter something in the Season Number field. And to make sure your episodes are in order, it’s a good idea to number them, in the Episode Number field. You can add an ID – such as SO1E12 – in the Episode ID field, and you can add comments about the episode in the Description field.

    The other option is to use a third-party tagging utility, such as Chris Marrin’s free Video Monkey or Jendrik Bertram’s $20.99 iFlicks. Such apps let you look up episode title, date, art and more, and then tag them before sending them to iTunes. To make things easier, name episodes in the format fringe.s01e04, say.


    Q: I enjoy downloading HD movies, but now find I am unable to sync any of them to my iPod classic 160GB because the iPod can’t play them. Back when I had iTunes 10, when I purchased a HD movie, iTunes also downloaded the SD version. Now I have to go back into my account and redownload the SD versions, and I have very slow internet, which is making it impossible. Why isn’t iTunes smart enough to just convert my iTunes HD movies to SD when syncing to the iPod?

    Some may say that it’s a good thing that you no longer have to download the SD versions when you only want the HD movies. I’m afraid there’s no other way to get SD versions of your movies. Since iTunes movies carry DRM (digital rights management) restrictions, you can’t simply convert the files yourself. I agree that it would make sense for iTunes to be able to do this, but transcoding a film-length video can be a very long process.

    Note that the iPod classic is the only iPod (with a display, that is) that can’t play HD video. The iPod nano can play 720p HD video, and the iPod touch plays 1080p videos.


    iPod classic is the only iPod with a display that won't let you play HD video.



    Q: I want to be able make smart playlists in iTunes 11 that automatically group my films by title – 0-9, ABC, DEF, GHI, JKL, MNO, PQRS, TUV and WXYZ – without having to drag and drop new items into ‘dumb’ playlists as I do now. Is this possible?

    Yes, you can create smart playlists that will do what you want. You need to do the following. Click the plus (+) icon at the bottom-left of the iTunes window and select New Smart Playlist, or choose File > New > Smart Playlist.

    First, set a condition where Media Kind is Movie. Next, hold down the Option key and click the plus icon to the right of that condition; this will create a new, nested condition. Here, you’ll set Name begins with A. Click the + icon next to this to add another condition, and choose Name begins with B. Do the same for C and any other letters you want. Make sure to Match any of the following rules above the three Name rules you created.

    This will filter all movies, then any movies whose names begin with A, B or C. You can do the same thing for the other playlists you want to create. Note that the 0-9 playlist will require 10 Name conditions, one for each digit. There’s no shortcut for such things.


    Q: I have a large collection of videos in AVI and MKV formats, but I can’t import them into iTunes. I’ve tried dragging the files, and adding to the library from the File menu, but nothing works. Why is this?

    iTunes supports the following video formats:

    video content purchased from the iTunes Store
    QuickTime and MPEG-4 movie files that end in ‘.mov’, ‘.m4v’ or ‘.mp4′ and are playable in QuickTime Player
    video podcasts
    iTunes Digital Copies, and
    iTunes Store Movie Rentals.
    iTunes has never supported AVI or MKV files, or a number of other video formats. The only way you can add these files to iTunes is if you convert them to an iTunes-compatible format. You can use any number of third-party video conversion apps to do so, including the aforementioned iFlicks. Note that AVI and MKV are containers not formats per se, and if an MKV has an H.264 video inside it, say, iFlicks can quickly convert it to something iTunes understands.

    Although the free HandBrake is primarily designed as a way to rip DVDs, it can also convert videos. Just choose a video as a source instead of a DVD, and pick a preset. When I rip my DVDs, I use High Profile, which looks fine on my TV. You can also create custom presets if you figure out something that works best for your needs.


    6-3-13

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    How to Fix iTunes When It’s Not Syncing with iPhone, iPad, or iPod Touch

    iOS is obviously going in the direction of not needing iTunes at all, but in the meantime you still need to sync an iPhone, iPad, or iPod touch to copy over music libraries, videos, media, perform local backups, apps, and more. Typically iTunes will sync with an iOS device without incident, but sometimes things go awry, and iTunes just won’t sync at all. If you find yourself in that frustrating situation, here is what you can do to fix it and get the iPhone, iPod, or iPad syncing with iTunes on a Mac or PC again.




    We’re going to cover a variety of troubleshooting tricks to fix the syncing problem here, try each in descending order until the problem is resolved. Do note this guide is aimed at resolving actual syncing problems (ie: the transfer of data between iTunes and the computer), not at problems with detecting the devices themselves. If iTunes won’t even find an iOS device, refer to this guide to resolve detection related problems.

    Before Beginning: Update to the Newest iTunes
    Before trying anything else, be sure you have the newest version of iTunes on the computer. This applies to both Mac OS X and Windows. Sometimes just updating to the newest version of iTunes is enough to resolve all syncing problems, particularly if the desktop software hasn’t been updated in a while. You can always download the newest version of iTunes directly from Apple by clicking here. Update iTunes before proceeding.

    1: Quit & Relaunch iTunes, Then Perform a Manual Sync
    Simply quit out of iTunes, then relaunch the app, and try syncing again. Sometimes this is enough to get things working again.

    1b: Syncing Works But No Music / Movies / Apps Copy Over to iOS?
    If syncing now works but no content, music, apps, or movies is moving over to the iPhone, iPad, or iPod, check the following:

    Under the “Summary” tab, check if “Manually manage music and videos” is enabled or not, if it is then try toggling it off and on again then manually drag a song or movie over to the iOS device to force manual syncing
    Look under the “Music”, “Movies”, “Apps”, “TV Shows” or respective tabs and be sure that “Sync Music”, “Sync Movies” etc is checked and enabled
    Try checking and unchecking those boxes, then hit the “Sync” button again
    These content and media transfer issues are often just a misunderstanding of how those preferences work. Personally, I prefer to manually sync my music and media, so I have all of the individual content sync features disabled and sync everything myself through drag & drop.

    2: Re-Authorize iTunes & the Computer
    If syncing fails, the Sync button is greyed out and not available at all, or if you try to sync and nothing transfers over to the iPhone, iPod, or iPad, you may simply need to authorize the computer with iTunes:

    Open iTunes with the iOS device attached to the computer through USB
    Pull down the “Store” menu and choose “Deauthorize This Computer”
    Now go back to the Store menu and choose “Authorize This Computer”
    Fill in the Apple ID and password information, then choose “Authorize”




    This is a surprisingly common problem and it’s extremely easy to resolve. iTunes Authorization basically tells Apple that the apps, music, and media you have purchased belong to you, and that you have the rights to them and thus that media can be copied and synced to your iOS devices.

    If you encounter authorization specific problems related to the 5 device limit, you may need to deauthorize other machines before you are able to sync the iOS device with the current one.

    2: Reboot the iOS Device
    Restarting an iPhone, iPad, or iPod touch is just a matter of Holding down the Power button and Home button simultaneously until the device restarts. Technically, that approach is called a Hard Reboot because it forcibly restarts the iOS device, but in situations where things are acting up, crashing, or just not behaving properly, it’s usually more effective to force reboot than to use the standard power-off approach.




    Once the iOS device has been restarted, try syncing again.

    3: Restart the Computer
    Yes restarting the computer can be annoying, but sometimes just restarting a Mac or PC is enough to resolve the problem and get things syncing again. This is particularly true if the issue has to do with a malfunctioning daemon like the iTunesHelper Service or the AppleMobileDevice Helper process.

    4: Try the Opposite Syncing Method: Wi-Fi or USB
    Typically use Wi-Fi Syncing? Try using a USB cable instead. Usually use a USB cable? Try using Wi-Fi syncing instead to see if that works. USB syncing is usually the most reliable method, and it’s not terribly uncommon for wi-fi sync to be a bit more picky.

    4b: Wireless Syncing Randomly Stopped Working
    If you find wireless sync to suddenly stop working, you typically just have to toggle the feature on and off again to get it functioning again, which must be done by connecting the iPhone, iPad, or iPod to the computer by USB and rechecking the “Sync over Wi-Fi” option again under the Summary tab. This is basically like enabling it again for the first time, and only takes a moment:





    With wireless syncing, be sure that both the iOS device and the computer are on the same wireless network. It will not work if they are not joined to the same network.

    If USB syncing isn’t working but Wi-Fi syncing is working, then you may have a faulty USB cable, or there may be an issue with the USB port you are attempting to use, and that leads us to the next troubleshooting tip.

    5: Try a Different USB Port & USB Cable
    Sometimes USB ports go bad, and though it’s pretty rare it’s very easy to rule out. All you need to do is switch the USB cable from one port to another and see if it works.

    Also, try using a different USB cable entirely, whether it’s another Lightning cable or the old-fashioned 30-pin adapters. Some of the cheaper third party cables are notorious for not working properly and leading to syncing problems, and even some of the Apple branded cables can malfunction after they’ve been in use for a long time, especially if you see a weird kink in the cable itself or any fraying in the physical cable.

    6: Reset & Restore the iOS Device
    Still having problems? Try resetting and restoring the iPhone, iPad, or iPod touch. The best way to do this is through a three step process to preserve your data through a backup, then reset it to as new, then restore from a backup:

    Create a new fresh backup of the iOS device, either to iTunes or to iCloud
    After the backup is complete, reset to factory defaults from the device itself by going to Settings > General > “Erase All Content and Settings” – this will erase everything on the iPhone, iPad, or iPod and return it to the factory defaults as if the device was brand new, which is why it’s important to have created a backup first
    Now restore the iPhone, iPad, or iPod touch by using the backup you just created, this can be restored through iTunes or iCloud from the initial setup menus




    Backing up to iCloud and restoring from iCloud is often the most simple process, but it can be slightly slower than using iTunes because it must transfer all of the data over the internet rather than a local USB connection. On the other hand, if you have a faulty USB connection, then the iTunes method will not be possible and you’ll have to use iCloud instead. Both ways work basically the same, so it’s really a matter of preference as to what you choose.

    Resetting and restoring is the last troubleshooting step you should take yourself, and if things still are not working properly then go ahead and contact the official Apple support line or visit a Genius Bar to get things sorted out.



    6-30-13

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