Apple's 2011 MacBook Pro lineup suffering from sporadic GPU failures

This is a discussion on Apple's 2011 MacBook Pro lineup suffering from sporadic GPU failures within the MacBook Pro forums, part of the Macbook Forum category; Remember that massive 2011 MacBook Pro graphics problem that affected thousands of users where Apple failed to provide a definitive fix? Unhappy 2011 MacBook Pro ...

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    Class action lawsuit alleges Apple intentionally hid MacBook defects



    Remember that massive 2011 MacBook Pro graphics problem that affected thousands of users where Apple failed to provide a definitive fix? Unhappy 2011 MacBook Pro owners eventually took matters into their own hands by taking Apple to court in a class action suit in late October. AppleInsider has discovered more details about the progress of the lawsuit, as the law firm handling the case recently contacted members to uncover more interesting details, including the fact that Apple may have willfully tried to conceal the defects.

    “Specifically, we allege that between early- and late-2011, Apple released a software update that dramatically reduced the graphical performance of the GPUs in order to prevent them from reaching temperatures that would cause the GPUs to effectively self destruct,” law firm Whitfield, Bryson & Mason LLP said in a note.

    The firm also revealed that the suit has expanded to include California, Colorado, Florida, Illinois, Indiana, Puerto Rico and Vermont.

    Furthermore, the firm added that some members of the suit volunteered their hardware for testing, with a computer expert having been hired to perform tests on the faulty MacBook Pros.

    Apple is expected to file a motion to dismiss the case on January 29th, and Whitfield, Bryson & Mason should respond with its own filling on March 5th. The case should be heard in early April before Judge Edward J. Davila of the Northern District of California.

    More details about the major 2011 MacBook Pro issue are available at this link, complete with other resources for owners of such devices (15-inch and 17-inch models only) who might be interested in this particular legal action against Apple.





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    Apple announces repair program for MacBook Pro laptops exhibiting video issues

    Image showing early-2011 MacBook Pro graphics issue



    Apple on Thursday announced a new repair program for certain previous-generation MacBook Pro laptops suffering from distorted video, unexpected restarts and other issues, saying these faulty units will be repaired for free.

    The repair initiative, officially titled "MacBook Pro Repair Extension Program for Video Issues," applies to MacBook Pro computers sold between February 2011 and December 2013 that exhibit distorted video, no video, or unexpected system restarts, Apple said.

    AppleInsider first reported on the long-running graphics issue in October 2013, when a number of early-2011 MacBook Pro owners documented visual anomalies and system crashes similar to those described by Apple today. At the time, some users attributed the malfunctions to the MacBook Pro's discrete AMD GPU.

    Sources familiar with Apple's internal repair network told AppleInsider in August that the company had no immediate plans to initiate a replacement program for MacBook Pros suffering from systematic crashes and graphics failures. It appears, however, that the company has since changed course.

    Last October, Apple was slapped with a class-action lawsuit filed on behalf of owners of the 2011 series MacBook Pro lineup. The complaint cited numerous counts of video and system issues possibly linked to failed graphics cards.

    Affected models:

    MacBook Pro (15-inch Early 2011)
    MacBook Pro (15-inch, Late 2011)
    MacBook Pro (Retina, 15-inch, Mid 2012)
    MacBook Pro (17-inch Early 2011)
    MacBook Pro (17-inch Late 2011)
    MacBook Pro (Retina, 15 inch, Early 2013)

    MacBook Pro owners can use Apple's "Check Your Coverage" tool to find out if their model is eligible for repair and either carry in or mail the device to Apple or an Apple Authorized Service Provider.

    Apple notes repairs starts today in the U.S. and Canada, while international support will become available on Feb. 27.





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